Customer Operations Coordinator

  • Smithfield
  • Temporary
  • Wed Oct 21 03:15:24 2026
  • 3024597

Your new company

Join an established, family-owned wholesale supplier operating within the cleaning and food service products industry. Based in Smithfield, this growing organisation offers a fast-paced, collaborative and customer-focused environment with a friendly and engaging culture.



Your new role

As the Customer Service Officer, you will be responsible for delivering a high level of service while supporting customers throughout the order and delivery process. You will work closely with the Sales, Warehouse and Shipping teams and act as a key point of contact for the business.
  • Managing incoming customer calls and enquiries
  • Entering and processing customer orders
  • Using Warehouse Management Systems to manage orders
  • Providing product information and support
  • Resolving customer issues in a professional manner
  • Coordinating and booking outbound deliveries
  • Making outbound product promotional calls
  • Supporting the Sales, Warehouse and Shipping teams
  • Processing credit card payments and credit applications
  • Maintaining customer records and master files
  • Managing special pricing forms, open orders and backorders
  • Completing general administrative duties


What you'll need to succeed

  • A minimum of five years’ customer service experience
  • Previous experience using a Warehouse Management System
  • Strong order processing and administrative skills
  • Excellent verbal and written communication skills
  • A professional and customer-focused approach
  • Strong attention to detail and organisational skills
  • The ability to learn quickly and work effectively in a fast-paced environment
  • Experience using Microsoft Office, particularly Excel
  • SAP Business One experience is highly regarded


What you'll get in return

  • $37.50 + $40 p/h + super
  • Temp to Perm Opportunity
  • Free onsite parking
  • Supportive and Fun Culture



What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.